Frequently asked questions
Orders
Are your products made-to-order?
Yes. LE NON-DIT products are produced individually after purchase.
This helps us reduce unnecessary inventory and offer a wider emotional archive of pieces.
Because each item is made-to-order, please review your size, color, product type, quantity, shipping address, and order details carefully before checkout.
Can I cancel or modify my order?
EU, EEA, and UK customers may request cancellation before an item is fulfilled.
For customers outside the EU, EEA, and UK, cancellations or changes are generally not available once an order is placed, unless the item has not entered production, we choose to approve the request, or applicable law requires otherwise.
To submit an eligible cancellation request, please sign in to your customer account:
If you need help, contact us as soon as possible at info@lenondit.com.
I entered the wrong shipping address. What should I do?
Please contact us immediately at info@lenondit.com with your order number and the correct address.
We can only update an address if the order has not yet entered production or fulfillment.
If the order has already been fulfilled or shipped, we may not be able to change the address. Customers are responsible for providing complete and accurate shipping information at checkout.
Shipping
Do you ship internationally?
Yes. We ship to many international destinations.
Shipping availability, delivery estimates, and shipping fees are shown at checkout.
How long does shipping take?
Most orders require approximately 2–5 business days for production before dispatch.
Estimated delivery times after dispatch:
- United States and Canada: 4–8 business days
- Europe: 5–10 business days
- Asia-Pacific: 7–14 business days
- Middle East and Africa: 10–21 business days
- Rest of World: 10–21 business days
Delivery times are estimates only and may vary due to customs, carrier delays, local postal conditions, holidays, or logistics disruptions.
Will I need to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, taxes, brokerage fees, or import charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
My tracking says “Delivered,” but I can’t find my package.
Please first contact the carrier or local delivery office using your tracking number.
If you still need help, contact us at info@lenondit.com with your order number and tracking information.
We may assist where possible, but replacement or refund is not guaranteed unless required by law.
Returns & Withdrawal
How do I request a return, cancellation, or withdrawal?
Eligible requests may be submitted through your customer account:
Sign in using the email address used at checkout. A verification code will be sent to your email. After signing in, select the order and submit a return or cancellation request where eligible.
If you cannot access your customer account, contact us at info@lenondit.com with your order number and a clear explanation of your request.
What is your return policy?
EU, EEA, and UK customers may have a 14-day statutory right of withdrawal for eligible online orders.
Customers outside the EU, EEA, and UK are generally not eligible for change-of-mind returns, buyer’s remorse returns, size exchanges, or preference-based returns unless required by law.
For full details, please see our Returns & Withdrawal Policy.
What if my item arrives damaged or incorrect?
If your order arrives materially damaged or incorrect, please contact us within 7 days of delivery.
Email:
📧 info@lenondit.com
Please include:
- your order number,
- clear photos of the issue,
- packaging, and shipping label.
All claims are reviewed individually.
Do I have to pay return shipping?
For EU, EEA, and UK change-of-mind withdrawal returns, customers are responsible for the direct cost of return shipping unless applicable law requires otherwise.
For damaged, defective, or incorrect items, return shipping responsibility will be handled according to applicable law.
Do you charge a restocking fee?
No flat restocking fee is charged for EU, EEA, or UK statutory withdrawal returns.
However, where permitted by law, we may reduce the refund if the returned item has diminished in value because it was handled beyond what was necessary to inspect it.
Examples may include items that are worn beyond reasonable try-on, washed, stained, damaged, altered, strongly scented, or returned in a condition that prevents resale.
What if my item arrives damaged, defective, or incorrect?
Please contact us within 7 days of delivery at info@lenondit.com.
Include your order number, a description of the issue, and clear photos of the item, packaging, shipping label, and visible defect or error.
If approved, we may offer a replacement, repair where appropriate, store credit, partial refund, or full refund depending on the issue and applicable law.
Do you offer exchanges?
We do not guarantee exchanges.
Because products are made-to-order, we do not hold inventory for size or color exchanges.
If you ordered the wrong size or prefer a different fit, you may need to place a new order unless applicable consumer law provides otherwise.
Sizing & Product Information
How should I choose my size?
Please check the size guide on each product page before ordering.
If you are between sizes, we recommend comparing the measurements with an item you already own and like.
Because products are made-to-order, wrong-size orders are generally not eligible for return or exchange outside statutory consumer rights.
Will my item look exactly like the photos?
Product images, mockups, campaign visuals, and digital previews are references.
Slight differences in color, print placement, embroidery placement, garment texture, sizing tolerance, or finish may occur due to screen settings, lighting, fabric behavior, production methods, and supplier variation.
Minor production variations do not automatically qualify as defects.
Are your garments sustainably produced?
LE NON-DIT products are made-to-order, which helps reduce unnecessary overproduction compared with traditional inventory models.
Some products may include organic or lower-impact materials depending on the item. Product-specific details, safety information, and regulatory notes are available on our Product & Regulatory Information page.