Refund policy
Returns & Withdrawal
Last Updated: June 21, 2026
At LE NON-DIT, each piece is produced individually after an order is placed. Please review your order carefully before checkout, including product type, size, color, quantity, delivery country, and shipping address.
This policy explains how returns, cancellations, refunds, and statutory withdrawal requests are handled.
Nothing in this policy limits any mandatory consumer rights that cannot be excluded under applicable law.
1. Market-Specific Return and Cancellation Rules
LE NON-DIT uses market-specific return and cancellation rules.
EU / EEA / UK Customers
Customers located in the European Union, European Economic Area, or United Kingdom may request:
- cancellation before an item is fulfilled; and
- return / withdrawal within 14 days from delivery of the last item in the order, where applicable under statutory consumer law.
Eligible requests may be submitted through your customer account:
If you cannot access your customer account, you may contact us at info@lenondit.com with your order number and a clear withdrawal statement.
Non-EU / Non-EEA / Non-UK Customers
For customers outside the EU, EEA, and UK, all sales are final unless:
- the item arrives damaged;
- the item is materially defective;
- the wrong item is received; or
- applicable law requires otherwise.
Non-EU / Non-EEA / Non-UK orders are generally not eligible for change-of-mind returns, buyer’s remorse returns, size exchanges, or cancellations after order placement.
2. Made-to-Order Production
LE NON-DIT products are made-to-order. Products are produced individually after purchase rather than held as mass inventory.
Because of this production model, customers are responsible for carefully checking:
- size;
- color;
- product type;
- design;
- shipping address;
- delivery country;
- item description;
- order quantity.
Minor differences in color, print placement, embroidery placement, garment texture, fabric tone, stitching, sizing tolerance, wash effect, or production finish may occur and do not automatically qualify as defects.
3. EU / EEA / UK Right of Withdrawal
If you are a consumer located in the EU, EEA, or UK and your order is eligible for statutory withdrawal rights, you may withdraw from the contract without giving a reason within 14 days from the day you, or a third party indicated by you other than the carrier, receive the last item in your order.
To exercise this right, you must submit a clear withdrawal request before the withdrawal period expires.
You may submit your request through:
- your customer account / order page: https://account.lenondit.com; or
- by contacting info@lenondit.com with your order number and a clear withdrawal statement.
4. Returning Goods After Withdrawal
If you exercise your EU / EEA / UK withdrawal right, you must send the goods back without undue delay and no later than 14 days from the day you informed us of your decision to withdraw.
The deadline is met if you send the goods before the 14-day return period expires.
For change-of-mind withdrawal returns, customers are responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires otherwise.
We strongly recommend using a tracked shipping method. LE NON-DIT is not responsible for return packages that are lost, delayed, damaged, or not delivered.
5. Condition of Returned Items
Returned items must be handled only as necessary to inspect their nature, characteristics, and functioning.
Returned items should be:
- unworn, except for reasonable try-on inspection;
- unwashed;
- unaltered;
- free from stains, makeup, deodorant marks, fragrance, smoke, pet hair, or damage;
- returned with original packaging, labels, and accessories where reasonably possible.
For EU / EEA / UK withdrawal returns, LE NON-DIT does not charge a flat restocking fee.
However, where permitted by law, we may reduce the refund if the returned item has diminished in value because it was handled beyond what was necessary to inspect it.
Examples may include items that are worn beyond try-on, washed, stained, damaged, altered, heavily scented, or returned in a condition that prevents resale.
6. Refunds for EU / EEA / UK Withdrawal
For eligible EU / EEA / UK withdrawal returns, we will refund the price paid for the returned item and, where required by law, the least expensive standard outbound delivery option available at checkout.
We are not required to refund additional delivery costs if you selected a more expensive shipping method than the least expensive standard option offered.
Return shipping costs are the customer’s responsibility for change-of-mind withdrawal returns unless applicable law requires otherwise.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds are issued to the original payment method where possible.
7. Damaged, Defective, or Incorrect Items
If your item arrives materially damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Please include:
- your order number;
- a description of the issue;
- clear photos of the item;
- clear photos of the packaging;
- clear photos of the shipping label;
- close-up photos showing the defect or error.
If the claim is approved, LE NON-DIT may provide one or more of the following remedies, depending on the situation and applicable law:
- replacement;
- repair where appropriate;
- store credit;
- partial refund;
- full refund.
For defective, damaged, or incorrect items, return shipping responsibility will be handled according to applicable law.
Normal production variations, screen color differences, minor print placement differences, sizing tolerance, fabric texture variation, or subjective preference do not automatically qualify as defects.
8. Non-Returnable Items and Final Sale
To the maximum extent permitted by applicable law, certain items may be excluded from return or withdrawal rights.
For EU / EEA / UK customers, withdrawal-exempt items are limited to categories recognized by applicable consumer law, such as:
- products that are clearly personalized or customized according to customer-provided content;
- sealed goods that are not suitable for return for health or hygiene reasons once unsealed, where applicable;
- digital content, where the customer expressly agrees to immediate access and acknowledges loss of withdrawal rights, where applicable;
- any other category excluded under applicable law.
Standard LE NON-DIT products using existing designs, sizes, and colors are generally not treated as personalized solely because they are produced on demand.
Discounted items, promotional items, seasonal items, and made-to-order standard products are not automatically excluded from statutory withdrawal rights unless a legal exemption applies.
For Non-EU / Non-EEA / Non-UK customers, discounted items, promotional items, final sale items, custom products, worn items, washed items, damaged items, and used items are not eligible for return unless required by law.
9. Exchanges
We do not guarantee exchanges.
Because products are made-to-order, we do not hold inventory for size or color exchanges.
If you ordered the wrong size or prefer a different fit, you may need to place a new order unless applicable consumer law provides otherwise.
10. Unauthorized Returns
Please do not send items back without authorization or without following the return instructions provided.
Unauthorized returns may be refused, returned to sender, delayed, or ineligible for refund, except where applicable law requires otherwise.
11. Customs, Duties, and Import Fees
Customers are responsible for customs duties, import taxes, brokerage fees, or local charges imposed by their country unless such charges are collected by LE NON-DIT at checkout or applicable law requires otherwise.
Customs duties, import taxes, and fees paid directly to customs authorities or carriers may not be refundable by LE NON-DIT.
12. Abuse, Fraud, and Policy Misuse
LE NON-DIT reserves the right to refuse or limit service where we reasonably suspect fraud, abuse, repeated policy misuse, false claims, chargeback abuse, or bad-faith conduct, subject to applicable law.
13. How to Submit a Return, Cancellation, or Withdrawal Request
Eligible requests may be submitted through your customer account:
Sign in using the email address used at checkout. A verification code will be sent to your email.
You may also contact us at:
Please include your order number and the email address used at checkout.
14. Contact
LE NON-DIT
Operated by Bless Chu Limited
Email: info@lenondit.com