Shipping policy
Shipping Policy
Last Updated: June 21, 2026
This Shipping Policy applies to orders placed on LE NON-DIT.
Nothing in this policy limits any mandatory consumer rights that cannot be excluded under applicable law.
1. Made-to-Order Fulfillment
All LE NON-DIT products are produced individually after purchase. Production time is separate from shipping time.
Most orders require approximately 2–5 business days for production before dispatch, but production times may vary during high-volume periods, product launches, holidays, quality checks, or supply chain disruptions.
2. Estimated Delivery Times
Estimated delivery times after dispatch vary by destination and carrier.
Typical estimates:
- United States and Canada: 4–8 business days
- Europe: 5–10 business days
- Asia-Pacific: 7–14 business days
- Middle East and Africa: 10–21 business days
- Rest of World: 10–21 business days
These timeframes are estimates only and are not guaranteed delivery dates.
3. Shipping Fees
Shipping fees are calculated at checkout based on destination, product type, order weight, and available carrier options.
Free shipping promotions, if offered, may be changed, suspended, or discontinued at any time.
4. Customs, Duties, Taxes, and Import Charges
International orders may be subject to customs duties, VAT, taxes, brokerage fees, or import charges imposed by the destination country.
Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.
Failure to pay customs duties or import charges may result in delivery delay, return to sender, abandonment, or disposal by customs or the carrier.
Where applicable law requires otherwise, mandatory consumer rights will apply.
5. Delivery and Tracking
Once your order ships, tracking information will be sent by email where available.
Tracking updates may take 24–48 hours to appear.
Carrier tracking is the primary source of shipment status.
6. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address.
LE NON-DIT is not responsible for failed delivery caused by incorrect, incomplete, outdated, or undeliverable addresses provided by the customer.
If an order is returned, lost, delayed, or abandoned due to an address issue, refund or reshipment is not guaranteed unless required by law.
7. Failed Delivery, Refused Delivery, and Unclaimed Packages
If a package is refused, abandoned, unclaimed, returned to sender, or not collected from the carrier due to customer action or inaction, LE NON-DIT may not be able to recover the package.
Because products are made-to-order, reshipment may require a new order or additional shipping fees unless applicable law requires otherwise.
8. Lost, Delayed, or Stolen Packages
LE NON-DIT is not responsible for delays caused by carriers, customs, weather, strikes, local postal conditions, force majeure events, or logistics disruptions.
If tracking shows delivered but you have not received the package, please first contact the carrier or local delivery office.
We may assist with carrier inquiries where possible, but replacement or refund is not guaranteed unless required by applicable law.
9. Damaged Packages
If your package or item arrives damaged, contact us within 7 days of delivery at:
Please include your order number and clear photos of the product, packaging, shipping label, and damage.
10. Shipping Restrictions
We reserve the right to refuse, cancel, or restrict shipment to certain destinations, addresses, freight forwarders, high-risk locations, or regions affected by logistics, sanctions, or regulatory limitations.
11. Returns, Withdrawal, and Shipping Costs
Return, cancellation, withdrawal, and refund terms are explained in our Returns & Withdrawal Policy.
For eligible EU, EEA, and UK change-of-mind withdrawal returns, customers are responsible for the direct cost of return shipping unless applicable law requires otherwise.
For eligible EU, EEA, and UK withdrawal returns, the least expensive standard outbound delivery option may be refunded where required by law.
12. Consumer Rights
Nothing in this Shipping Policy excludes or limits mandatory rights that cannot be waived under applicable consumer protection law.
13. Contact
LE NON-DIT
Email: info@lenondit.com